Create a stay that feels thoughtful from booking to check-out.
Mortis & Co. helps short-term rental hosts create clearer communication, more helpful guest resources and thoughtful touches that make the stay easier for both the host and the guest.
Guest Communication
✓ Guest communication templates
✓ Pre-arrival information
✓ Check-in instructions
✓ Check-out instructions
✓ House rules development
✓ Common guest-question templates
Guest Experience & Resources
✓ Guest guide recommendations
✓ House manual development
✓ Amenity and convenience review
✓ Arrival experience recommendations
✓ Guest-resource recommendations
✓ Overall guest-experience review
Support Built Around Your Guests
Every property and guest journey is different. Mortis & Co. reviews how guests experience your rental from booking through departure and identifies practical ways to make the stay clearer, smoother and more memorable.
01 ·GUEST EXPERIENCE REVIEW
Guest Experience Refresh
$249 CAD
Want to improve the guest experience but aren’t sure what needs changing?
I’ll review your current guest journey and identify practical ways to make the stay smoother, clearer and more thoughtful.
Includes:
✓ Guest journey review
✓ Check-in & check-out experience review
✓ House rules review
✓ Guest communication review
✓ Amenity & convenience review
✓ Arrival/welcome experience review
✓ Common guest-question review
✓ Prioritized improvement recommendations
✓ One round of revisions
02 ·GUEST RESOURCES
Guest Guide & Communication Setup
$399 CAD
Need all the information your guests receive organized and written properly?
I’ll create the core guest resources and communication you need for a smoother stay.
Includes:
✓ Guest communication templates
✓ Booking/confirmation message
✓ Pre-arrival message
✓ Check-in instructions
✓ Check-out instructions
✓ House rules
✓ Common guest-question responses
✓ Guest guide/house manual written content
✓ One round of revisions
02 ·COMPLETE EXPERIENCE
Complete Guest Experience Package
Starting at $549 CAD
Want the entire guest experience reviewed and built from start to finish?
I’ll look at the full guest journey and create the resources and recommendations needed to make the stay feel organized, thoughtful and intentional.
Includes:
✓ Full guest-experience review
✓ Guest communication templates
✓ Check-in/check-out framework
✓ House rules development
✓ Guest guide/house manual content
✓ Amenity and guest-convenience recommendations
✓ Arrival and welcome experience recommendations
✓ Common guest-question templates
✓ Guest-resource recommendations
✓ Prioritized experience improvement plan
✓ One round of revisions
Want to Make the Guest Experience Better?
Every property and guest journey is different. We’ll look at where guests may be getting confused, what could feel more thoughtful, and which resources or improvements would make the stay smoother from booking to check-out.
Request a Discovery Call